From the category archives:

Requirements Elicitation

Requirements elicitation is a core business analyst competency that involves discovering real stakeholder needs and problems. Business analysts use multiple techniques to elicit requirements, ensuring they have discovered each requirement.

It’s hard to avoid talk about the rising costs of health care these days. And if you are like me, you would love to apply your best business analysis efforts to help solve the problem. But the myriad of organizations, stakeholders, processes, and technologies involved seems so complex and overwhelming that it’s difficult to figure [...]

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I recently posted a project to a site called “IdeaOffer” to receive some ideas about Bridging the Gap. It was an insightful experience. I learned a bit about using online tools and services to engage with other people’s ideas and received some insightful feedback on the site. To frame the idea, I provided the following [...]

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In a new business analyst position, it can be a challenge to figure out how to learn everything you need to know to be successful. Knowledge about the business and industry is a core competency for a business analyst. It can be acquired over the life cycle of a project, but oftentimes you need to [...]

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I know you have shared this experience with me. You are running a meeting, probably about software requirements for some project, and someone in the room gets squirmy. Maybe they are shuffling their papers. Maybe they are bored and checking their emails. Or maybe they are restless and start finishing your sentences and communicating with [...]

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Informational interviews are a powerful professional networking technique. Interviewing people who are doing what you want to do is a great way to gain key insights into how to become what you want to be. Author Brian Schwartz has transformed informational interviews into a passion in and of itself. To set himself on a path [...]

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Is your organization using Twitter to engage with customers, obtain product feedback, and coordinate communication about new product releases? Should they be? While some traditional marketing teams are still avoiding or possibly dabbling in Twitter, others are jumping in and and building value for their customers. As Twitter and other forms of social media become [...]

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When creating eCommerce and other online applications, questions of UI design are often at the forefront of most requirements discussions. One of the most common pieces of input we hear is why don’t we just “do it like Amazon” (or “Google” or “name your favorite big-name site).  The reality is, copying what you see on [...]

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We’ve all been there. You go into a conversation with a person you’ve talked to several times before. You are set up for the worst (or the best) or just the status quo. And BAM! Something happens and the conversation takes a turn you weren’t expecting. Now you feel unprepared, disheveled, and maybe downright agitated. [...]

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One of my favorite shows to watch is improv theater. It wasn’t until this most recent show that I realized why I like it so much. There is something a wee bit magical in experiencing highly intelligent and creative people make you laugh uncontrollably when faced with the most bizarre of constraints. Need to make [...]

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My recent post on user interface specifications created some interesting commentary on prototyping vs. specifying. From the perspective of publishing blog posts, writing about UI specs before prototyping put the cart before the horse. In normal project work prototyping or wire-framing activities actually come before any sort of user interface specification work. As Harris Lloyd-Levy [...]

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