From Call Center Representative to Business Analyst

I receive a lot of questions from aspiring BAs who have experience in call centers, so I’m excited to share Mina’s success story.

Mina Joseph graduated with an MIS degree in 2008 was a contact center representative for a year and a half before she started her business analysis career. During that time she always looked at the problems the organization faced and turned them into opportunities. For example, the high volume of sales calls and staffing issues created needs for simple applications that can facilitate the work.

She was promoted internally to a business analyst position. The key to her success was spending the first few months  monitoring how things are done, what the business processes are, and understanding the organization’s strategic objectives.

Absorbing all this enabled her to turn problems into opportunities.

Congratulations Mina and thanks for sharing your story!

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