How to Develop Your Business Analyst Skills
Free Video Training (Part 3 of 3)

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Full text of How to Develop Your Business Analyst Skills

Hello again. Laura Brandenburg here, and welcome to the Business Analyst Quick Start workshop.

If you’re ready to earn the respect you deserve as a business analyst and overcome the most common pitfalls that new and inexperienced business analysts face on their first project, then you are in the right place.

I’m Laura Brandenburg and at Bridging the Gap we’ve been helping professionals without formal experience start business analyst careers since 2008. I’m CBAP® certified, and have several years of experience as a business analyst, director of a business analyst, project management, and quality assurance team, and even consulting and contracting as a business analyst.

But more importantly, I’ve been able to translate that experience into processes and practical teachings that help those who are new to the profession become more successful quickly, without the overwhelm.

This is our third video – the templates and techniques lesson – and I think you are going to love it.

Now if you missed the first two videos in this workshop, I highly recommend you stop right now and go watch them…they really are required viewing for anyone who wants to get started in business analysis. I want you to get the full value of this workshop, so you really should go watch those videos in order.

Don’t worry, I’ll be waiting for you.

OK, so this video is all about the specific skills you need for success – and it’s about getting started with the confidence that you are doing things right – or using the right techniques and the right templates.

In the second video, you learned about the step-by-step business analysis process and I shared how I struggled for a long time, thinking I had to make the process up as I went along, when really there was a step by step process that I could use as a guide for my business analysis work.

One of the questions we often get asked is about specific domains or types of projects – how does this process apply, say in the financial services sector or on a COTS project?

Let’s take a hypothetical example that covers both scenarios. Say you are implementing a COTS tool like Microsoft SharePoint, which is a document sharing and collaboration system in a financial services firm. COTS is an acronym for Commercial-Off-The-Shelf-System. A similar concept is Software as a Service or SaaS. In both cases, the organization is buying or licensing existing software, as opposed to building new software from scratch.

Now, it’s tempting here to jump right to step 5 or even step 6 and start implementing, but good business analysis requires we evaluate why we are implementing this new system in the first place.

  • Do any similar systems exist today?
  • What are the problems we are hoping to solve?
  • What does the scope of this project look like?

Often, we’ll start by looking at the current state business processes, and I’m going to share my business process template with you here in a few minutes.

When you are customizing or configuring a system, you also still want to define some detailed requirements. They may be lighter – as you do not want to define requirements for the basic functionality that’s already been implemented by the system – but you will find that some process flows or use cases for key aspects of the system will really help your stakeholders understand how the system will support them.

What’s more, the work of step 7, helping the business implement the solution, is critically important, as unless the business users actually understand how to use the new system, it’s unlikely to deliver the return on investment anticipated. And then we get to assess that ROI – or business value – in step 8.

Another question we received about the process is about the business analyst’s role in testing. Since some business analyst roles (the hybrid BA/QA roles) do ask the BA to perform the business analysis process here and also test the software, do I need to learn all the details of testing too?

While some roles do require the business analyst to also test the software system, many organizations have a separate testing role, or quality assurance engineer. This is actually the role I was in before I moved to business analysis.

What’s more, once you’ve done all the work to discover, analyze, and communicate the requirements, testing the software system against those requirements is the simpler of the tasks. Now, I don’t want to minimize the work involved with testing, as you really do need to go deep and ensure the system that’s been built meets each and every requirement and handles each and every flow through the business process. But the analysis work you’ve done as a business analyst prepares you really well to do the analysis required to write test cases.

What’s more, what we often see is that business analysts are dropped into BA/QA roles towards the middle or end of a project that has little to no requirements documentation. So the work of creating test cases is really the work of figuring out the requirements, and the business analysis process is going to support you with that, as will the techniques we are covering in this video.

One more clarification here – there is a difference between testing and user acceptance testing. Testing happens by an independent member of the project team to ensure the system implemented meets the requirements specified.

User acceptance testing, or UAT, is done by actual business users who will use the software system day to day. Often a BA or tester will facilitate UAT, and help create test scripts from the business process documentation that’s been created for the project. We cover UAT in more detail inside the BA Essentials Master Class.

Those are answers to some of the more frequent questions that have come up. I wanted to answer those straight away before diving into today’s content.

Now one of the things I want to help you achieve today is understanding the specific business analysis techniques to use through this process.

The Scope Statement Template

The first technique I want to share is our Scope Statement. This is from our Business Analyst Template Toolkit. (We actually have 5 different toolkits, each including a set of time-saving tools that make it easy to apply more formal business analysis techniques in your day to day work. The template toolkit is by far our most popular.)

The Scope Statement is created during steps 2 and 3 of the business analysis process – so discovering the key business objectives and defining scope.

The actual template I provide in the toolkit has a lot of instructional text, and some additional structure, but here you can see the essential sections, or information you want to be discovering, analyzing, and gaining agreement on from key stakeholders in steps 2 and 3.

One of the most common mistakes I see is that this level of discussion is skipped completely, while a newer business analyst jumps right into the detailed requirements covered in step 5.

In our example of implementing Microsoft SharePoint in a financial services firm, here’s where we would clarify the expected benefits of the project, what the key requirements are, who will be using the new system, and how the system will fit in or integrate with other systems in place in our organization.

Another limiting belief I see is that people come to business analysis expecting to create long requirements documents, like BRDs or FRDs – that’s business requirements document and functional requirements document.

And these documents can span 30 or 50 pages or more. While there are still organizations that create long documents, they are becoming less and less prevalent.

And a lot of business analysts feel really committed to these long documents, as if the length of the document itself is a positive sign of the amount of work they are doing.

The length of a document does not indicate its value.

In fact, the more concise and focused a document, the more likely it is to be read and understood and acted upon, and the more valued your work will be.

This is part of the path to making business analysis work more fun for your stakeholders, and it is what starts to build your reputation as a business analyst who gets things done without a lot of unnecessary fluff.

Even with all the instructional text, this template is just 3 pages long – and fully filled out I wouldn’t expect it to be longer than 5 pages.

But you’ll notice, this type of document doesn’t have all the details that are needed to design and implement the business process and software changes. There are 2 primary templates I use to define those details.

Business Process Document Template

Another go-to template in my toolkit is what’s called a Business Process Document. Here’s a skeleton of it. Again, the actual template included in the toolkit has a lot of instructional text embedded – this view just shows the key sections.

A business process document captures the details of a current state business process, and you might use it in step 1 when getting oriented and step 2 as part of the analysis you do to discover the business objectives.

Now, if you find yourself in a role where the domain is unfamiliar, discovering and analyzing the business processes is going to be a great first step to really understanding how the business operates. This document is a tool you can use to really dig into the details of the business, and the same concepts apply in any functional or industry domain.

Then in step 5, you would update the business process document with any proposed changes, and in step 7, you’ll use it to ensure the business users understand how their process will change after the implementation. This is where the BA role and a testing role naturally flow together, as this would be the information your business users and tester would need to plan out User Acceptance Testing scripts.

I often get asked at what step we as business analysts analyze the business process. There is no one step where we do this work. It’s iterative, and we come back to this technique again and again.

Use Case Template

The next document I want to show you is called a Use Case. Here, you dial into the functional requirements, or what the software solution must do. Again, this is a skeleton template, without the detail and supporting instructional text.

A well-organized collection of use cases will often replace a lengthy functional requirements specification. And this is great because it allows you to discover, analyze, and validate requirements for specific user goals, rather than trying to envision the entire set of functional requirements all at once.

What’s more, a use case puts functional requirements into the context of specific user actions. Where a functional specification might have a requirement that “The System shall enable a user to login.” Here, we have the specific flow of the user system interaction spelled out.

This tends to make the requirements easier to implement and answers a lot of the questions testers have about the requirements.

Now, on agile teams, we’ll see business analysts creating user stories, and this is a great way to communicate the requirements to the software team. But as analysts, we need a way to analyze the functional requirements and see how things fit together into a cohesive whole.

We teach use cases at Bridging the Gap because we see that when a new analyst learns how to write a well-formed use case, they learn the analytical thinking skills required to discover and analyze functional requirements successfully.

To expand on this, we’ve received a lot of questions about what technical skills are necessary to be a business analyst. Analyzing functional requirements in use cases is a primary skill, and it involves understanding what the software system does or will do to support a business user in their process.

To write a use case, you don’t need to know how to write the code that will implement the requirements in the use case, but you do need to learn how to be very specific with your language and how you specify the functional requirements.

Many of our business-focused analysts struggle with this at first. It’s a change of perspective, to get specific about what the software does. But once you learn to think and analyze at this level of detail, your requirements naturally get more clear and complete.

Too much technical knowledge can actually be a liability here, as you will have a tendency to write use cases in pseudocode, instead of language that business users will understand. So even for those with a technical background, learning to write clear, business-focused use cases is a valuable skill that can improve your communication with business stakeholders.

These are 3 of the 12 templates in the Business Analyst Template Toolkit. The templates guide you through the process and keep you from having to start from a blank page.

We also have 4 other toolkits covering other aspects of the business analysis process and will make your work quicker and easier, even if your organization already has a set of templates in place.

  • Email Communication Templates – gives you 32 copy and paste email templates to manage typical, real-world business analyst work, like documentation reviews and getting the information you need and resolving project issues. This is the nuts and bolts of how to manage communication as a business analyst, and be sure you go from start to end in a professional, streamlined way.
  • Requirements Discovery Checklist Pack – covers every important question to ask during elicitation sessions.
  • Once you get deeply familiar with the analysis techniques BAs use, you’ll be able to come up with new questions just by thinking through the business process or use case on the fly. In the meantime, this pack does that heavy lifting for you, by giving you over 700 questions to ask for different functional areas of a typical software or business processes.
  • Visual Model Sample Pack – provides 22 real-world visual model case studies and swipe files, from UML diagrams to informal whiteboard drawings. Visual models really help speed up the business analysis process, by generating clarity and collaboration between stakeholders. When you reach a tricky part of the project and feel like you are hitting a wall, often a new visual model is exactly what you need to get unstuck.
  • Project Prioritization Organizer – This toolkit is all about how to turn barely organized chaos into a nice, neat list of clearly prioritized projects. This is the work that BAs do beyond the individual project, and it gives us a way to capture requirements that don’t fit into the scope of our current project and not lose track of them for future projects and initiatives.

How the Business Analysis Process and Techniques Work Together

That probably seems like a lot of techniques! And it is.

The options available to us as business analysts can be overwhelming, so let’s talk about how the business analysis process and business analysis techniques work together to help you be more confident and more successful.

The process is the process.

You might iterate through the process. You might go back and forth between steps. But if you try to skip a step in the process, you will experience frustration. Something won’t go right, and you’ll be forced backward to a previous step to clean it up.

For example, if you miss a key stakeholder, don’t get their buy-in on the business objectives in step 2, and then they show up in step 5 during a detailed requirements meeting. 9 times out of 10 they will bring up information that will completely derail that meeting and send you back to step 2 to clarify the business objectives.

That’s the business analysis process at work.

If you are new, this problem could seem like a disaster and it will completely shake your confidence. But when you know the process, you understand why this happened. And you know exactly what to do to fix the problem and get your project moving forward again.

And when you pay attention to the process in the first place, you’ll avoid many of these pitfalls altogether.

The techniques, on the other hand, are more flexible. You get to pick and choose what techniques you use on what project. This is the work you do in step 4 – defining your business analysis plan.

And it can be helpful to think of the techniques business analysts use as tools. Examples include scope statements, business process documents, and use cases, along with a host we haven’t had time to go into but are covered in our toolkits and courses like glossaries, system context diagrams, data dictionaries, wireframes, and process models.

A new business analyst might have a small handful of techniques – as few as 3 to 5. When I was starting out, my go-to techniques were use cases, wireframes, and a very specific type of data mapping specification. I used these techniques again and again until I was working on a project where they weren’t enough to move my team through the process.

Then I expanded my skill set and created a few new visual models that added real value. This pattern replayed itself again and again throughout my career – expanding my skills on-the-job to handle new situations and tricky project challenges.

And I’ve encapsulated it all in the body of work available through Bridging the Gap today.

What Techniques Are Needed By New Business Analysts?

What techniques do you need to know to get started? This is The Business Analyst Blueprint®, and it includes the most commonly used techniques by business analysts on business process change and software projects.

The first thing to note is that The Blueprint is divided up two ways – first by analysis and communication techniques. And second by area of requirements.

As we have emphasized – the analysis of business analysis is not enough. Business Analysis does not happen in a vacuum. You must communicate and collaborate with stakeholders, and there are specific techniques for doing that kind of work. Of course, the analysis or how we think through and discover the requirements, and model those requirements is also important.

And the 3 areas of requirements – business, software, and data – these are the areas you need to focus on for a typical business process change or software project. These are the techniques you’ll use in step 5 to detail out the requirements.

Bridging the Gap Offerings

We’ve been receiving a lot of questions about how to learn the key business analysis skills, so I’m going to go over the virtual training options we offer at Bridging the Gap.

All of these are skill-building programs that focus on core skills and expanding your confidence and experience in business analysis.

  • BA Essentials Master Class – this covers the business analysis process, and does a deep dive into each of the 8 steps we discussed in the last video. We also cover the most common challenges that pop up in the real world and how to resolve and prevent them in the first place.
  • Business Process Analysis – Learn to use process flow diagrams and business process documents to discover, analyze, and improve business processes.
  • Use Cases and Wireframes – Get everyone on the same page about the software requirements using these techniques, along with a crash course on user stories for agile.
  • Data Modeling for Business Analysts – More easily clarify technical concepts while also learning new domains more quickly with essential data modeling techniques like ERDs (or Entity Relationship Diagrams), system context diagrams, data dictionaries, and data maps.

You can pick and choose among these courses and start them any time on demand. Our training is incredibly flexible that way.

Successful completion of each course is worth 12 professional credits for IIBA® and PMI® certification. Bridging the Gap is an Endorsed Education Provider™ with the International Institute of Business Analysis™ and a Registered Education Provider of the Project Management Institute®.

On that topic, we get a lot of questions about what certifications to pursue in business analysis. The most common choices are the IIBA® CBAP® certification and the PMI-PBA certification. To apply for either, you need to document actual work experience as a business analyst as well as have received 35 professional credits from a qualified training provider.

All of our online, on-demand courses are valid for professional credits that can be applied toward PMI or IIBA® certifications.

All of our courses come with instructor support via email, and a certified, qualified, experienced instructor will even review your work through the course and give you feedback.

All of this work is real-world business analysis experience, and many of our participants quickly gain more confidence and success in their careers, as they apply their skills on the job and elevate themselves inside their organization. Often, they leave a course discovering they have more business analysis skills and experience than they had previously assumed as well, which can lead to enhanced job prospects.

However, many of our participants want one program where they can earn all the credits they need for certification. We’ve put all 3 of the technique focused courses – Business Process Analysis, Use Cases and Wireframes, and Data Modeling for Business Analysts – into a single, premium, interactive program called The Business Analyst Blueprint®. We run this program as an interactive session, with live webinars and a virtual community, 1-2 times per year.

The Blueprint focuses on the techniques business analysts use, and helps you get started using them no matter what your role is now, or what kind of BA role you are in now. That means even if you don’t have the opportunity to go through the entire business analysis process, you can start applying the techniques in The Blueprint and get started right away.

The Blueprint is an intensive experience and the participants make a lot of progress in a very short time. Be sure to watch for the next offering. You won’t want to miss it.

How to Get Started Today – With a Special Offer

But you don’t want to wait to get started. You signed up for this free training for a reason. Something led you here, and now is the time to take the next step.

The absolute best place to get started is with the BA Essentials Master Class. This covers the 8-step business analysis process in depth. You’ll leave ready to run your next BA project with more confidence, or able to apply substantial improvements inside your current organization.

And if you are not yet a business analyst, this course is a great way to dip your toe in the water and get an insider’s view into how business analysis plays out in a practical, real-world setting.

A lot of people want to wait until they get their first business analyst job to start a course, but what we see is that those who make an investment in themselves and their careers are more likely to get hired into business analyst positions.

What’s more, because we cover a lot of the practical challenges business analysts face inside the BA Essentials Master Class, you’ll leave better prepared to interview for a business analyst role, and answer the more circumstantial interview questions that tend to get asked in job interviews.

Like all of our offerings, the BA Essentials Master Class is a virtual, on-demand, instructor-supported course. You can start this course any time, but as someone new to our community who is ready to take quick action, I have a really special offer for you.

In your email, I’m going to be sending you a unique link to a very special offer.

How to Gain Confidence as a Business Analyst

Now, let’s step back for a minute and do a quick recap. We covered a lot of information in this video and you are probably pretty excited about taking the next step with us.

In the big picture when it comes to getting confidence as a business analyst, you want to learn the process of being a business analyst – the 8-step process we covered in the second video. And you want to continually expand your toolbox of techniques so you can handle a wider variety of project situations with ease and confidence.

And if you find yourself stuck on a project right now, evaluate where you are in the process. Go back to that second training video. Often you need to go back to an earlier step to resolve the challenge you are facing, and also consider applying a new technique to work past that challenge.

When you have a process to follow and a set of techniques to use, you’ll earn your stakeholders respect because you are consistently making good use of their time, moving the project forward, and accomplishing what you say you will accomplish.

This is how you experience confidence and success as a business analyst. You love your work every day and get to experience the fulfillment of solving more challenging problems and doing more interesting project work.

In order to get that confidence, you just need to learn the business analysis process so you can better anticipate the challenges that might come up.

Again, if you want to learn the process with us, check out the BA Essentials Master Class. There is an email headed your way with all the details and your special offer. This is only available for the next few days because I want to honor those who take quick action to invest in themselves, their careers, and their success.

On every successful project, you’ll find a business analyst. We build our profession one business analyst at a time. On behalf of all of us at Bridging the Gap, welcome to the business analysis community. We can’t wait to help you take the next step in starting your business analyst career.


  1. Alberto Moreno says

    Thanks Laura, a great first view of BA’s fundamentals!

  2. Thanks Laura.
    I work primarily in Embedded Technology.
    Could you please elaborate how effectively we can use this skill of BA … in Embedded Technology Project e.g. IoT, Microcontroller based Projects, Embedded Medical Instrumentation etc.

  3. Hello Laura,

    I thank you and your team for putting these trainings together for people like me who are just starting out on the BA career journey. From all your training sessions its quite obvious the BA career is an interesting one and i am looking forward to diving deeper.

    If i am permitted to make a request? I crave your indulgence to put together small virtual projects that different individuals can participate in as a team, and could also act as a reference for projects worked on, whenever questions like that are thrown at us during job interviews.
    I am a self taugt BA and I have just recently relocated to a new country. I am still looking for a job, while still trying to find my foot with projects to work on and thats why i make this request.

    I sincerely hope you would consider my request or at least point me in the right direction as regards this, if you have a previous post on it.

    Thank you once again for all you do.


  4. Lydia Giwa says

    Thanks for the boost of confidence. i have been a business analyst in my country but recently relocated overseas and it seems overwhelming understanding their expectations of a BA. I bought your book on Amazon and i hope to undergo a masterclass. Thanks

    • Disha trivedi says

      Hello Lydia,

      Congratulations on the move. It’s great to hear that you have purchased the book, and are on your way to understanding the role better. We would love to hear from you if you have any questions about BA practices or any of our courses!

      Good luck,
      Disha Trivedi,CBAP
      BTG Instructor

  5. Hello Laura, which camera and mic do you use?? crystal clear picture and voice!!

  6. Zee Hlabathe says

    Hi Laura,
    Thank you for the insightful training. Do the courses you mentioned apply for someone who lives in Canada as well? I am new to business analysis and want to make sure I start with the right course.

    • Disha trivedi says

      Absolutely Zee! We have participants from all over the world. The courses are offered in a virtual setup, so you can take the training from home/office, and the skills taught in the course are applicable globally. Different parts of the world may do things slightly differently, and one must always consider the local work culture and work environment, but it all builds on the skills taught in the course. Feel free to reach us with any other questions you may have.

      Disha Trivedi, CBAP
      BTG instructor

    • Hello,
      This was a great introductory course, I believe I heard you will send a specail offer? How long does it take to receive that email.

  7. Reginald Timmons says

    Hi Laura, this was a really great training. Really gave me insight on how to further my skills and career.
    Thank you

    • Disha trivedi says

      Hello Reginald,

      That is great to know! Please be sure to check out additional articles authored by Laura and the courses as well, to continue the learning process.

      Disha Trivedi, CBAP
      BTG instructor

  8. Hawa Kamara says

    Thank you so much

  9. Gisele Blum says

    Hi Laura,

    I’ve been in the real estate industry my whole life after getting my MBA in 1986. Did my BA in Political Science. Owned a mortgage company for close to 2 decades until 2009, pivoted to financial advisor then real estate sales which I currently do. I see the writing on the wall in my industry and want to secure my future. I’m a hispanic woman turning 59 this year. Still can’t believe it ! My question is this. Do you think this is a viable career for me and where should I start?

  10. Hi Laura,
    I have signed up for the Business Process Analyst course, but after seeing this video, I am thinking that I should have signed up for the BA Essentials Master Class. Is the analyst course the prerequisite of the master class, and if not, can I change the class?

  11. Tawana Brown says

    Thanks Laura for the information. I’ve been an analyst for 8 years however I only have an AA in Business Applications which a lot of jobs require a BA. What do you recommend my step to be?

    • You are welcome Tawana. I see many BAs get a professional certification to help overcome the barrier around needing a degree. This really depends on your career goals. There are always positions out there for those without degrees, and one of my best BA hires didn’t have an undergraduate degree, but it can mean you need to more proactively seek them out. Many employers can be biased in this regard.

  12. Hi Laura! Many thanks for the information, this has been a GREAT help for me to understand the requirements for BA and where I should improve. I am working as a data analyst in an IT company right now, but wish to strength my competitiveness and accelerate my career, so I’ve been considering pursuing an MSBA degree in a US university to enhance my software and data processing techniques. Could you please help me to understand the difference of the courses provided by Bridging the Gap and the universities’ master programs? Or pros and cons? Once again, many thanks for this excellent free training, it is indeed useful and I really appreciate it. Looking forward to your reply. 🙂

    • Hi Sarah,

      You are so welcome.

      To answer your question:

      Because we deliver content week-by-week, and provide instructor support, our programs are not unlike college courses. What’s more, since we encourage you to apply what you are learning with our support on-the-job, it’s really like a college course + paid internship.

      While it is difficult to give a direct comparison to a local university class as those vary widely, I will say that most participants find our training more practical than a typical theoretical college course, while still being comprehensive enough to enable success without other training.

      We have many people take our programs after taking a college class to get the real-world type of information they need to be successful in business analyst roles.

  13. Steve Robertson says

    Thanks so much for presenting a very informative series of initial topics about the exciting world of Business Analysis.

  14. Thanks Laura, for the helpful and detailed video. I’ve been with the company currently employing me for 14 years and I’m a sort of Jack of all Trade. My degree is in foreign languages, basic accounting. I’m expert in Import/Export, I’ve worked in a lot of position (customer service for many years) and have a good understanding of our system.
    I was suggested to look into BA as I love helping people and I’m a problem solver in many cases.
    IT appreciate my support as the team is fairly new and is not too familiar with the creation of our former programmer.
    As my degree was not earned in the US it’s not recognized, going back to College is not option. I love the company I work for and I’m hoping this will put me on the right path for the rest of my career.

  15. Srilatha Reddy says

    I started this course ( bridging the gap ). I have been emailing your admin and yet to hear. I am in a project and need some help. All I get is automated email. This very crucial for me. You should have a phone number where we can reach someone in person.


    Srilatha Reddy

    • Hi Srilatha,

      Thanks for commenting here. We have replied several times personally and you must not be receiving our messages. I’m going to have someone reach out to you via another method personally today.

  16. Hi Laura

    I have finished the Training and can honesty say it has guided me as a aspiring business analyst,

    Thank you very much for spreading your knowledge,

    I do have one question however, what is your definition of a scope? I have heard so many definitions and would really love to hear yours,

    • Hi Sam – Great question! There are actually 3 different definitions of Scope, and the definition you choose to go with depends on your perspective and your goals with defining Scope. I cover this all in the BA Essentials Master Class. What I feel is important is that we don’t just look at the scope of the problem, but the scope of the solution, so once we define scope in step 3 of the business analysis process, it becomes a guiding light for the project and everyone has a clear idea of how their contribution will help fulfill the project scope, even through there are details (like the specific functional requirements) to still be fleshed out.

  17. Priyank Dimri says

    Hi Laura,

    I am currently following your online lessons are Let me tell you this, they’re really helpful. Thank you very much ! I have also been trying to play around a bit with different aspects of Business Analysis like creating BRDs in several different templates, creating use cases, flow diagrams, trying to learn more about technical requirements document.

    Would you be able to help me by suggesting where can I get some freelance projects and if not freelance some kind of practice projects to get some expertise. Please let me know if you have questions / suggestions. Many thanks again !

    Priyank D

    • Hi Priyank, I’m so glad you are finding the lessons helpful. Are you looking to volunteer or find freelance/contract work? For volunteering, I suggest starting with any non-profits you are already involved in and looking for opportunities to analyze a business process or help with a software project. You can also reach out to your LinkedIn network with an offer for X amount of hours of pro bono consulting.

  18. M. Bannie says

    Hi Laura,
    I watched your three video and was really impressed with the presentation. I am new to BA, with no previous experience and would like to take this course. Please send me more information regarding payment plain and duration of the course.

    • Hi there! We’d love to have you be part of the course. You should have a link in your email to join and with more information. If not, please reply to an email you’ve received about this free training and our customer service team will help you out. Thanks!

  19. Kelli Parker says

    Hi Laura,
    I am getting back into the BA Role after a year of being a Product Owner. I have watch all 3 of your videos and you have really inspired me. I can’t wait to get the information for the BA Essential Master Class so that I can get started.

  20. Hai Laura
    I’m MBA student in germnay ,after my graduation planning to start my carrier as a BA,so I’m planning to take online coaching which is provided by your side ,because I’m aware that as of I know ,you are the one who is best in this BA industry ,so please help me,

    • Hi Venkata, That’s so great to hear. Please reach out when you are ready to get started. Many participants choose our programs after finishing academic education, to get the practical guidance they need to be successful in business analyst role.s


  21. Richards says

    Thanks, Laura for this training really so excited to be a part of this. Please, I have two questions;

    1. I have 3 years experience as a business analyst, I am also PMP certified. I am thinking of the BA certification from IIBA, CBAP but the requirements say 5 years and above experience. Would you advise I can go on ahead with the CBAP. The CBAP definitely has more edge than the CCBA.

    2. When can I expect the toolkit? I am super excited to begin to use them at work already.

    Thanks so much, Laura. Also, is the anything I need to do to be a part of this community?

    • Hi Richards,

      Great to hear from you. Yes, with 3 years of experience, the CCBA would be your best option. However, the experience doesn’t have to be with the BA job title – any experience that aligns with the BABOK counts, so be sure you are leveraging all of your relevant experience in your calculation.

      The special offer is for those who join the BA Essentials Master Class within a week of joining our community. You should have a link in your email to take us up on this exclusive, time-sensitive offer if you would like to do so.


  22. Benoit Piret says

    In BA world, does a certification likr the PMP certification exist?
    Does the Bringing the Gap BA Essentials master class give access to such certification?
    Thank you

  23. Phyllis Brown says

    Thanks Laura for explaining in detail the templates used in business analysis. This is very helpful and will enhance my skills as a BA.

  24. Thanks Laura, this is really helpful. Have always over think on how to go about being a Business Analyst, but with the steps you’ve provided which am going to adopt moving forward to hon my skills in being a successful Digital Business Analyst. Am more than grateful.

  25. Thanks Laura, this is really going to get me on the right path in my current position.