From the category archives:

Help a BA

Our business analyst community needs your help! We receive questions from new, potential, and experienced business analysts nearly every day. People have questions about skills, jobs, responsibilities, and next steps to advance their career. This series opens up Bridging the Gap as a forum to help other business analysts and a platform for you to share your expertise.


See a question below that you can answer? Please take a few minutes to drop in a comment.


Have your own question? Ask a business analyst and receive input from the Bridging the Gap community.

You are a good software engineer, database manager, or software quality assurance professional who recently discovered that business analysis is the role you enjoy the most. How do you go from a technical role to a business analysis role? This is a problem faced by many aspiring business analysts, and even by people who already [...]

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Reader question: I find it frustrating that recruiters take such a huge mark-up on my salary. It seems that I am doing most of the work and responsible for delivering value to my employer. Why do they get paid so much? Steve’s answer: Recruiters have to make money somehow. They provide a service ‘adding value’ [...]

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Reader question: “I have been a PM for 12+ years. Prior to that I did tech support and prior to that I was strictly on the business side. Because of my soft skills, I moved up each ladder quickly, but always felt that I was more of a ‘jack of all trades’ master of nothing! [...]

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Reader question: “What domain knowledge is required to be a successful BA in the retail industry and how would you suggest I go about accumulating this knowledge and experience?” Pat’s answer: It is more important to have the skill in asking thought-provoking questions to obtain the who, what, where, why, how information (and how all [...]

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Reader Question: “ I have never formally held the title of BA, but I performed all of the duties in some capacity across a variety of industries. After recently receiving my MBA, I am now focusing on my career aspirations of business analysis in its true sense…liaise between business and technical and all of the [...]

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A reader writes in with the following question: I work with a new consulting firm and at the moment I have to visit different offices (hospitals, banks, software houses etc) to introduce my company and discuss how we can be of help to them. The problem I am having is how to best present our [...]

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Reader question: I’m on a one year maternity leave from a mid level BA position and wish to keep my skills sharp. Any suggestions/comments? Laura’s follow-up question: Can you give us a sense of how much time you have to invest in your professional development and what your constraints are? I’m looking for activities I [...]

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The latest question coming in deals with an often mentioned BA Black Hole of Knowledge. Let’s see if we as a community can tackle it. Reader Question: Hi, My manager asked me to define KPI for the business analyst job. I’ve tried do to some research but everybody seems to have a bit of a [...]

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Editor’s Note: Scott Sampson is a new contributing author to Bridging the Gap. Scott transitioned to business analysis from human resources about a year ago and will be addressing questions and challenges faced by new business analysts. I’m excited to be able to share a first-hand perspective of what it takes to succeed as a [...]

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A great question was delivered from an audience member on Laura’s IIBA call-in show and speaks to what good personal practices and habits are for establishing and maintaining one’s career presence. As I’m following the IIBA I see that I could spend hours each week on my own time pursuing my professional development. How much [...]

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