Contact Us

Have a question about a product or service we offer? You are in the right place. Please email us directly at info@bridging-the-gap.com.

Frequently Asked Questions

How soon should I expect to hear back from you?

We strive to respond to all requests as quickly and effectively as possible. We are a virtual organization and have team members in multiple time zones, so you may hear from us in what seems like a non-standard time for you. We regularly respond to communications Monday – Friday, and observe all US holidays.

Due to the high number of messages we receive, we cannot answer all communications when they are not about our programs. Please read through the FAQs below for additional information and check our full article archive and webinar archive for additional resources we offer the BA community.

We also answer many additional FAQs in our Free Training – Quick Start to Success as a Business Analyst.

How do I get started as a business analyst?

You are in the right place! Check out our 5 Steps to Becoming a Business Analyst (don’t miss the “Yes, Buts” at the bottom) and our free BA career planning course. Also be sure to check out Laura’s book, How to Start a Business Analyst Career.

I’m starting a new business analyst job. Can you help?

First of all, congratulations! Here are 5 things to do first and a 4-part article series with Laura’s advice for making the most of your new opportunity.

What order should I take your courses in?

Our online business analysis training courses can be taken in any order and there are no pre-requisites.

However, most participants start with the BA Essentials Master Class to learn how to apply our 8-step process framework for more effectiveness on a BA project.

Other options include:

  • Business Process Analysis – To analyze and improve a business process. This is also great for not-yet-BAs who need an entry-way into applying more BA skills in a business or IT-related role.
  • Use Cases and Wireframes – Perfect for BAs working on software, or functional requirements, and to help resolve challenges of getting business and tech stakeholders on the same page about the requirements.
  • Data Modeling for Business Analysts – A set of techniques that are increasing in importance for BAs, often critical to the success for data migration or systems integration projects and as precursor work to implementing business analytics and intelligence systems effectively.

For specific guidance on what course is the best starting point for you, email us with information about your current job role, career goals, and any upcoming project work. We’d be happy to make a specific recommendation.

I’m looking for training for our BA team. Do you provide custom, private training?

Yes, we do offer customized and private offers of our online training for business analyst teams. We’ve also had teams join our online courses and experience enhanced results when they go through them together. We’re happy to meet and discuss a solution to your specific team’s training needs.

Click here to learn more about our BA team offerings.

I’d like to hire Laura as my coach or mentor.

Laura does not offer 1-1 coaching or mentoring in business analysis. The best way to work with Laura is through one of our online training programs or through her Circle of Success membership program, which is specifically designed to provide career coaching to business analysts of all career levels.

I’m looking to get certified. How do the Bridging the Gap courses help me with this goal?

Bridging the Gap is an Endorsed Education Provider™ through IIBA® and a Registered Education Provider® through PMI® and all of our training courses qualify for professional credits (PDs/CDUs or PDUs/Contact Hours) needed for certification requirements. However, we do not offer any specific exam preparation or simulators.

And here are some resources on certification:

What’s the difference between the BA Essentials Master Class and Business Process Analysis?

The BA Essentials Master Class covers the process framework you’ll apply as a BA on a project. The Business Process Analysis course teachings you how to analyze and improve a process for the business.

What forms of payment do you accept?

We accept investments in our courses, books, and templates from Visa, MasterCard, American Express, Discover, or PayPal. We can also support the  P.O. or invoicing process. for most organizations. Email us with your requirements and we will do our absolute best to support you.

How do I register for someone else?

If you are registering someone else or registering multiple participants, use the buttons on any of our course pages to complete your purchase and then email us with the participant name(s) and email address(es) and we’ll get them access to the class.

I’d like to speak to someone about my training needs or course choice. How can I do that?

We typically prefer to answer most questions about our courses via email, but we do schedule occasional consults to help people answer any concerns they have and choose the right program. Please email us with the questions you have and the course(s) you are considering and we’ll get you a link to schedule a consultation.

Do I need to travel to attend your courses?

No. All of our courses are online. If you have a computer with an internet connection you’ll be all set.

I can’t attend the live sessions. Are replays available?

From time to time we run live sessions of our on-demand courses, such as the sessions of The Business Analyst Blueprint® we run twice per year. When we do, replays of our live webinar sessions are made available as soon as possible.

For all of our on-demand sessions, you are receiving pre-recorded materials that are available on your schedule. This is one feature of our training that many participants tell us they really appreciate.

What’s more, even though the materials are available on-demand, you’ll be able to contact your instructor throughout the course session and receive individual feedback on the deliverables appropriate to your selected course.

Click here to learn more about our online course offerings.

What are the requirements to complete the course? Do I have to take a test?

To complete a course, you must complete the appropriate workbook associated with the course, which involves applying the techniques you are learning in your real-world project work.

One of the unique aspects of our online courses is that we invite you to apply what you are learning in your work, which gives you the added benefit of receiving instructor feedback on the actual work you are doing. This allows you the opportunity to translate your learning into actual experience, and gain confidence with the instructor support.

What if I’m not yet a BA and don’t have a suitable project?

Inside each course, we provide several ideas to apply the specific course teachings whether or not you are an active, practicing business analyst. We purposely don’t use fictional case studies as we want you to go through the steps and perform the BA work on a real-world project, because this is how we see participants get the most benefit from the course and take their careers to the next level.

Even if you aren’t currently working as a BA or are unemployed, there are still many options and opportunities for you to choose from. For example, you could choose to revisit work from a past project or volunteer to build your skills and have recent real-world experience you can add to your resume.

Participants who are in-between jobs get the most benefit if they volunteer, say at a non-profit or small business, to apply the key business analysis techniques to help that organization improve its processes and systems.

When these scenarios do not work out, we do have alternate suggestions to apply the techniques in your personal life or using publicly available systems, so there is still a way to successfully complete the program.

What if I can’t share my project information because of confidentiality concerns?

The work you submit to Bridging the Gap is shared only with your instructor and is covered under the confidentiality agreement in our terms and conditions. In the situation where you need additional confidentiality, you can scrub the document of any proprietary information before submitting.

How can I join the next session of The Business Analyst Blueprint®?

We run live sessions of The Business Analyst Blueprint® twice each year – Spring and Fall. Click here to find the details for the next session, or join the interest list if registration is closed.

Do you provide job placement assistance?

Integrity is one of our core values and we don’t make promises we can’t keep. We don’t provide any job placement assistance or guarantees of employment, although we do find many people who participate in our training and leverage the instructor support provided on their work, leave the course more confident in their BA skills, and that can lead to more job opportunities.

Click here to review some of our past course participant case studies.

Be sure to check out all the free resources we have on our site related to resumes, interviewing, and job search, as well as improving your BA skills.

How can I get access to all of your webinar recordings?

Check out our Bridging the Gap webinar archive for the most up-to-date list of webinar recordings as well as upcoming live sessions. Join our email list to receive notifications of future live business analyst webinar trainings.

Can I get a discount on your courses?

We appreciate that in today’s economy, everyone is looking for the best value for their dollar. We do run specials from time to time and offer past course participants a Customer Loyalty Discount on future course investments. The best way to be sure to hear about our specials is to join our email list.

Outside of these special offers, we have found that the financial investment for our courses represents an equitable number for participants and for us. We’ve found that making the financial investment leads to making the time investment, which leads to successful completion of the course.