Contact Us

Have a question about a product or service we offer? You are in the right place. Please browse the FAQ below and then feel free to reach out to us directly with any other specific questions about our products and programs.

Frequently Asked Questions

The BA Essentials Master Class is a great starting point to understand what a business analyst does and how work flows on a typical business process improvement and software development project. It’s also a great refresher for professionals coming back from a career break.

Yes! Click here to watch a video showing samples from each of the 5 template toolkits we offer at Bridging the Gap.

We accept investments in our courses and templates via Visa, MasterCard, American Express, Discover, or PayPal. We can also support the  P.O. or invoicing process for most organizations. Email us with your requirements and we will do our absolute best to support you.

If you are registering someone else or registering multiple participants, complete your purchase and then email us with the participant name(s) and email address(es) and we’ll get them access to the program.

The Applied Certification in Business Analysis™ (ACBA) designation certifies that an individual has applied the foundational business analysis techniques and planning by leveraging industry standards. Certified individuals have successfully completed and applied 12 analysis and collaboration techniques in business process analysis, software requirements modeling, and data modeling, as well as planned a project using the Bridging the Gap business analysis process framework. All of their deliverables have been instructor assessed to meet rigorous standards.

An ACBA certified professional is ready to make effective contributions to improve an organization’s processes by leveraging software, ensure that business and technology professionals have shared expectations about the implementation, and support the discovery, analysis, and validation of business objectives and requirements from initial concept to the development of metrics to assess the return on investment.

Bridging the Gap has developed this certification to recognize the successful outcomes of our hundreds of participants who have applied the teachings in The Business Analyst Blueprint® certification program on-the-job.

No. All of our courses are online. If you have a computer with an internet connection you’ll be all set.

Training and skill development is just one component of creating a business analysis career and finding your next job role. We find those who take personal responsibility for all facets of their careers achieve the best results when they invest in training. For this reason, we don’t provide any job placement assistance or guarantees of employment.

However, those who fully leverage their investment in our online training programs, leave the course more confident in their BA skills, and that often leads to job opportunities.

Click here to review some of our past course participant case studies – you’ll find many examples of participants finding new jobs during and soon after completing our programs

Also, we provide many free resources on our website related to resumes, interviewing, and job search, as well as improving your BA skills.

We appreciate that in today’s economy, everyone is looking for the best value for their money. We do run specials from time to time, provide team training discounts for 3+ participants joining the same course from the same team, and offer past course participants a customer loyalty discount on future course investments. The best way to be sure to hear about our specials is to join our email list.

Outside of these special offers, we have found that the financial investment for our courses represents an equitable number for participants and for us. What’s more, we’ve found that making the financial investment leads to making the time investment, which leads to successful completion of the course.

We understand that now might not be the time to make the financial investment in a course, and invite you to benefit from our expansive collection of free resources until the time is right.

Thanks for your interest but we do NOT accept guest post submissions, sell advertising space, or participate in link exchanges.

Yes! You can get all the details about the Bridging the Gapp affiliate partner program here.

Please email us directly at

We strive to respond to all requests as quickly and effectively as possible. We are a virtual organization and have team members in multiple time zones, so you may hear from us in what seems like a non-standard time for you. We regularly respond to communications Monday through Friday, and we do observe all US holidays.

Due to the high number of messages we receive, we cannot answer all communications. We answer many additional FAQs about pursuing a business analysis career in our free workshop – Quick Start to Success as a Business Analyst.

Please read through the FAQs above for additional information and check our full blog for additional, complimentary resources we offer the BA community.

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