Contact Us

Have a question about a product or service we offer? You are in the right place. Please browse the FAQ below and then feel free to reach out to us directly with any other specific questions about our products and programs.

Frequently Asked Questions

What is The Business Analyst Blueprint® certification program and when is the next session scheduled?

The Business Analyst Blueprint® certification program is our most comprehensive program which runs for 5 months and includes the following modules:

  • Business Process Analysis,
  • Use Cases and Wireframes,
  • Data Modeling for Business Analysts, and
  • BA Essentials Master Class.

The Business Analyst Blueprint® certification program is an interactive session, it also includes live webinar sessions and Instructor Hours calls to help with project selection and to get your questions answered in real-time.

Click here to get more information and join the waitlist.

What is the ACBA certification?

The Applied Certification in Business Analysis™ (ACBA) designation certifies that an individual has applied the foundational business analysis techniques and planning by leveraging industry standards. Certified individuals have successfully completed and applied 12 analysis and collaboration techniques in business process analysis, software requirements modeling, and data modeling, as well as planned a project using the Bridging the Gap business analysis process framework. All of their deliverables have been instructor assessed to meet rigorous standards.

An ACBA certified professional is ready to make effective contributions to improve an organization’s processes by leveraging software, ensure that business and technology professionals have shared expectations about the implementation, and support the discovery, analysis, and validation of business objectives and requirements from initial concept to the development of metrics to assess the return on investment.

The Applied Certification in Business Analysis™ is a new certification designation. Bridging the Gap has developed this certification to recognize the successful outcomes of our hundreds of participants in the time-tested program, The Business Analyst Blueprint®.

What is the difference between The Business Analyst Blueprint® certification program and the BA Essentials Master Class?

In the BA Essentials Master Class, you learn how to apply the BA framework and the 8-step process to approach any software or business process change project.

In The Business Analyst Blueprint® certification program, you’ll learn the complete set of business analysis techniques, covered in each of the following 3 modules:

  • Business Process Analysis
  • Use Cases and Wireframes
  • Data Modeling for Business Analysts

These are the specific techniques you use to discover, analyze, and validate the requirements.

You’ll also receive instructor support as you complete the planning process outlined in the BA Essentials Master Class, so you’ll translate your knowledge into real-world application, which gives you confidence.

I want to start a career as a BA, but I’ve never worked as a BA or done formal BA work. Which course is right for me?

The BA Essentials Master Class is a great starting point to understand what a business analyst does and how work flows on a typical business process improvement and software development project. It’s also a great refresher for professionals coming back from a career break.

(We offer the self-study version of the BA Essentials Master Class occasionally as part of special promotions. Be sure to join our email list to learn about these opportunities.)

The Business Analyst Blueprint® certification program is a great way to gain experience in the specific techniques business analysts use, and apply them in your professional role (even if you aren’t formally in a business analyst position). We run 2 sessions of The Business Analyst Blueprint® certification program each year.

Click here to learn more about the next session – if we are not currently in an open registration period, you can join the waitlist to be the first to receive early registration details.

Can I review samples of the template toolkits before purchasing?

Yes! Click here to watch a video showing samples from each of the 5 template toolkits we offer at Bridging the Gap.

What forms of payment do you accept?

We accept investments in our courses, books, and templates from Visa, MasterCard, American Express, Discover, or PayPal. We can also support the  P.O. or invoicing process. for most organizations. Email us with your requirements and we will do our absolute best to support you.

How do I register someone else for a training course?

If you are registering someone else or registering multiple participants, complete your purchase and then email us with the participant name(s) and email address(es) and we’ll get them access to the program.

Do I need to travel to attend your courses?

No. All of our courses are online. If you have a computer with an internet connection you’ll be all set.

Do you provide job placement assistance?

Training and skill development is just one component of creating a business analysis career and finding your next job role. We find those who take personal responsibility for all facets of their careers achieve the best results when they invest in training. For this reason, we don’t provide any job placement assistance or guarantees of employment.

However, those who fully leverage their investment in our online training programs, leave the course more confident in their BA skills, and that often leads to job opportunities.

Click here to review some of our past course participant case studies – you’ll find many examples of participants finding new jobs during and soon after completing our programs

Also, we provide many free resources on our website related to resumes, interviewing, and job search, as well as improving your BA skills.

Can I get a discount, scholarship, or financial aid on your courses or templates?

We appreciate that in today’s economy, everyone is looking for the best value for their money. We do run specials from time to time, provide team training discounts for 3+ participants joining the same course from the same team, and offer past course participants a customer loyalty discount on future course investments. The best way to be sure to hear about our specials is to join our email list.

Outside of these special offers, we have found that the financial investment for our courses represents an equitable number for participants and for us. What’s more, we’ve found that making the financial investment leads to making the time investment, which leads to successful completion of the course.

We understand that now might not be the time to make the financial investment in a course, and invite you to benefit from our expansive collection of free resources until the time is right.

Do you accept guest blog posts?

Thanks for your interest but we do NOT accept guest post submissions, sell advertising space, or add external links.

I have a question that’s not answered above. How can I contact you?

Please email us directly at

How soon should I expect to hear back from you?

We strive to respond to all requests as quickly and effectively as possible. We are a virtual organization and have team members in multiple time zones, so you may hear from us in what seems like a non-standard time for you. We regularly respond to communications Monday – Friday, and do observe all US holidays.

Due to the high number of messages we receive, we cannot answer all communications. We answer many additional FAQs about pursuing a business analysis career in our free workshop – Quick Start to Success as a Business Analyst.

Please read through the FAQs above for additional information and check our full article archive for additional, complimentary resources we offer the BA community.