Laura has created an excellent “how to” guide for business analysis professionals, whether new to the role or well established, looking to refine their skills. Drawing on her extensive experience as both a business analyst and an educator, Laura delivers clear and practical instruction for our profession. Her warm and inviting writing style helps readers feel like they are sitting down for a cup of tea with Laura.

One of the most challenging aspects of business analysis is getting started on new assignments, scoping, identifying and analyzing stakeholders, and planning the business analysis work needed. Laura addresses this with practical advice, providing specific examples of starting questions and actions --even for situations where the analyst is brought onto the team late in the process-- which can be used to dive into the work. She correctly stresses the importance of clear communications and expectation setting.

Throughout the book Laura shares stories of her experiences, good and bad. Her willingness to admit vulnerabilities will build the confidence of business analysis professionals who occasionally feel vulnerable when starting work on an unfamiliar business area or solution.

Many important business analysis techniques are covered along with advantages and disadvantages of each and suggestions of when they might be useful. Readers of all levels will find this information helpful along with her reminder to ask “Why” for each deliverable being considered.

Laura concludes the book with an interesting discussion of Defining your Career Path, showing some of the many possibilities available for professionals with these critical thinking skills. I highly recommend this book to anyone wanting to increase their confidence and skill set in this important profession.