Leaving Behind Burnout to Start a New BA Job in a New Domain with Confidence: Molly Zglobicki

It’s my honor to introduce you to Molly Zglobicki, from Maine, who recently started a new business analyst position at a healthcare company after leaving her consulting role that had her consistently working nights and weekends.

You’ll discover how Molly:

  • Made a clear decision to leave her job, even if it meant being unemployed because it was negatively affecting too many areas of her life.
  • Leveraged our community to help handle the emotions of the job interview process, and even get tactical help like ideas of what to wear for interviews.
  • Landed a new position after giving notice on her old job.
  • Reframed a limiting belief to see herself as a great BA and is bringing a sense of confidence to her new role.
  • Is succeeding in her new role by asking the right questions and clarifying communications, even when she’s working in unfamiliar domains.

 

For those who prefer to read, here’s the full-text transcript of the interview:

Laura Brandenburg: Hello. Laura Brandenburg here with Molly Zglobicki. Welcome, Molly. She is one of our Circle of Success founding members and had some pretty amazing transformation in her career this year and I’m so grateful that she has agreed to share a little bit of that journey with you because I think a lot of people find themselves in situations like she found herself in and feel a bit like trapped and not sure where to go. So, I’m grateful, Molly, that you’re going to share a bit of your story with us and I hope that it inspires whoever might be listening in to this interview.

To start us off, can you just share a little bit about where you were at the beginning of 2019?

Molly Zglobicki: Sure. At this time last year I was looking for a new job. I was also, I had started studying for my CCBA, reading the BABOK and had a goal of getting that certification from the IIBA. I had found some of your material online and really liked it.

I’m not sure exactly how I found out about Circle of Success, but decided it would be a good thing for me to try it out. Joined the group and immediately started benefiting, I think, from just chatting with other BA minded folks even though there was a mixture of people who are already business analysts or are just getting into it. The teachings were great.

At that time, it was definitely easier for me working from home with a very flexible schedule to join those teachings live, but it’s a little more difficult now. But that’s okay. It’s a trade-off.

Laura Brandenburg: What was prompting you? You had a lot of flexibility. What was prompting you to look for a new position?

Molly Zglobicki: I was at a place that I was having a hard time seeing a road forward for myself there and although there was a lot of flexibility and we were 100% remote workforce, it’s a consulting company that had sort of taken several different paths over the course of handful of years that I was there, so about six years. Sort of having a difficult time managing the amount of work that the company sort of was taking on or needed to take on against the resources that we had.

So I found myself sort of pulled in a lot of different directions. Anybody who’s been in the consulting world, I think, understands how much effort it can take to go into a new client with a different type of business that you’re not really familiar with, wrapping that all up with the work that needs to be done.

It just got to the point where my brain was sort of overloaded. I found myself working all hours of the day and just feeling like no matter how much I worked I could not really keep up. So I spent quite a while looking around at companies in the area where I felt that I could go and have a more regular schedule; try to leave my work at work kind of thing and also have more of a clear path forward in terms of promotions and things like that.

Laura Brandenburg: And you had done quite a bit of interviewing. Correct?

Molly Zglobicki: I did. So I interviewed mostly with some larger companies in the area. Some of them multiple times. Unfortunately, I think that it can be really difficult to get your foot in the door at a lot of these places.

I repeatedly heard feedback, all great feedback and got little in the way of even just constructive criticism. So it was kind of frustrating because on one hand they’re saying we’re not going to hire you, but at the same time you’re great, keep trying. You know you would do a great job.

Laura Brandenburg: At first you had to reapply for new positions?

Molly Zglobicki: Yeah. So I did that a lot. I had a mixture of…I had lots of on-site interviews, lots of phone interviews, one or two sort of like this, online video. And then eventually the job that I did end up getting, interestingly enough, was one I hadn’t even applied for.

I definitely went through some ups and downs with the effort that I was really putting forth. Some weeks I would apply for multiple jobs and then I would get discouraged and sort of lay off it. I can’t handle getting another rejection email.

Laura Brandenburg: You were doing this on top of working more than a full-time job. So you have like a 50-60 or more hour work week and then you were trying to do a job search on top of that, which has to be exhausting…and young kids, like me. That’s a lot on your plate.

Molly Zglobicki: It was helpful in terms of being able to schedule interviews, but I also did not, I didn’t tell my employer that I was looking for a job because I just thought that it would make things awkward. So it was kind of like I felt sneaky, also. It was like, “I have to be gone for three hours because I have an interview.” I just kind of put it on my calendar and said I was going to be unavailable.

Laura Brandenburg: Right. And then the other thing is, my understanding, was before you got this new job, which I do want to talk about how that all came to be, but you had actually decided to leave your previous job even without the next opportunity lined up, right? You had drawn the line in the sand, enough is enough. What went into that decision?

Molly Zglobicki: I think I just decided that financially we could float it if I didn’t have a job. In worst case, I could have gone out and gotten a part-time job to help subsidize the income.

I was very stressed. I had tried different things at work to help make things better and one of my coworkers at the time sort of expressed that leaders are trying to tell us they’re going to make change, but I don’t really see that coming to fruition. I just couldn’t continue on down the path. I was suffering, I guess. It was affecting multiple areas of my life and I said this has got to stop regardless.

I actually got contacted by somebody from where I am now for a job that I hadn’t applied to, but my resume was in the system. So she said, “Are you interested in this position?” And I said, “Sure.”

Laura Brandenburg: It’s interesting how sometimes we have to let go in order for the right thing to turn up too. And all that effort that you put in created this opportunity. But it came in a different way than you were expecting.

Your resume was in the system, probably, from all those interviews you’d done and jobs you’d applied for. Somehow it got into their hands. It’s interesting how sometimes the opportunity comes in a different way.

Molly Zglobicki: Yeah.

Laura Brandenburg: So now, I mean, is there anything else you want to share about that interview process or anything that came to light there? It seems like it all happened pretty quickly, but that was from my perspective on the outside. I’m sure on the inside there was more to it than that.

Molly Zglobicki: When I did get contacted by my current manager, that process was fairly quick. I did have to do some things. It’s a hospital system, so I had to go and have a health screening, which was interesting. Something I’ve never done before. They are fairly secure, so I had to get my picture taken and stuff.

But when I gave my notice, I gave them plenty of notice. Initially, it was a month, but then I agreed to work for an additional month. I think it was in May when I gave my notice and I stopped working at the end of July. I think it must have been in July that I was contacted by the person at my current job and was able to transition out of the role with the consulting company at the end of July and move into my new role the beginning of September, after my kids went to school. That was great.

I guess something else that I should talk about is during the whole interviewing process, I was definitely leaning on the group a lot for advice and just talking about the interviews that I had and the rejections and getting feedback from people and support. That was great because it was several months. I think a lot of people had either shared similar experiences or had really good insights, even if it was just about the attire for the particular interview that I was going on.

Laura Brandenburg: That’s right. We had that whole thread about what to wear in the summer and sharing Amazon links of different little jackets, etc.

Molly Zglobicki: Yeah, it worked out great. Just being able to connect with people on that sort of a combination of personal and professional level and even just being reminded that everybody experiences these things and I think, I don’t know if we ever really touched on it exactly, but the imposter theory; just kind of feeling like maybe you don’t fit in or you’re just pretending to really be the person in the role that you’re actually in. I think I felt a lot of that in the group.

Laura Brandenburg: Yeah, did that come up for you in this job search; that you felt like you were an imposter?

Molly Zglobicki: Only in the sense that it’s just stepping into that interview role and just doing things differently than you would even when you go to work on the first day. Going into a room and interviewing with seven people is a special kind of experience that, I think, requires certain attention.

I always take notes and I spent a long time training myself to remember people’s names. That’s not part of imposter, but depending on what question you are asked, you may need to sort of put a different spin on an experience you had or some success that you’ve had in your career that you initially may have not applied it to that, but they ask you a question and you’re like, okay; I can use this experience as an example of when I did this thing you’re asking about.

Laura Brandenburg: Yeah, and I think we can be uncomfortable with promoting ourselves or talking about ourselves that it’s not that we are an imposter; it’s that it feels that way because it’s not something we do day to day.

So, it’s a little; it’s a different feeling. It’s kind of like the way that you talk about your skill set and your experience with seven people you don’t know and who are making a decision about whether you get hired is very different than how you show up with your partner. So it can feel that way. It would be like having a group to lean back on of people who have that shared experience just to be like, okay, you’re not alone. We’ve all been through this and have that feeling. And then you leave and you’re uncertain about when the next step is.

Molly Zglobicki: Yeah.

Laura Brandenburg: That’s good. Thank you for sharing that. Are there any teachings that come to mind as you think about this year that helped you on this path?

Molly Zglobicki: Definitely the peeling the onion. I think I’m still working on that one a little bit. It’s just kind of an ongoing process.

Laura Brandenburg: Of uncovering you limiting beliefs. Is there anything that stands out that you’ve reframed this year?

Molly Zglobicki: I think right now I’m going through a big transition where I’m realizing that I’m a really good BA and what value I can bring to the company. I’ve been spending a long time just trying to get the lay of the land. I spent a few months in training. I had been in kind of another world that was really sort of walled off from real work that was going on.

For the past month, almost, I’ve been doing real work and feel like I’ve been able to dive into that and am already creating value, which I might not have expected to do, I guess. I don’t know; a couple of months ago I might not have told you I would feel this way, I guess.

Laura Brandenburg: Yeah, that’s huge, right. Look, my first month and I’m already adding value on my project. Part of the culture, I think, that is in the community for sure.

Molly Zglobicki: In general, the teachings, every time I’m either able to participate in some directly or just listening to them after the fact, there’s always something of value there that…to hear somebody else’s experience or just insight into the teachings.

Laura Brandenburg: Yeah, they’re really designed to kind of shift your thinking about what is acceptable in the work environment, how you show up can actually change the results you had too, because when you start to show up, you start expecting yourself to deliver value like you just said.

It trains you to look for opportunities to add that value quickly, and then you get to experience that and celebrate that in the group. It kind of creates that positive cycle. It sounds like you’re getting some of those pieces as you’re going through them.

Molly Zglobicki: For sure.

Laura Brandenburg: And so how are you liking the new role? You’ve been there probably what, three months now? You had two months of training and now a month of…

Molly Zglobicki: Almost four months. Yeah, so I started the beginning of September and I finished up my training at the beginning of December. I like it. There’s a lot going on. It is a really large organization, which is something that’s new to me. I had worked at a place that had about 2,000 employees several years back and this place has over 20,000. There are a lot of IT folks together in this one building where I work. I’ve been given a few lines of business. It’s a hospital system, so I am focusing on some services.

One of the main areas is revenue, which is something I really don’t know anything about. I’m not like an accounting person or revenue person, so right away, it was like, “What’s RCM?” I don’t even know what that means. Looking up what that means and getting involved with the group that’s going to be using our reporting tools.

I work in enterprise reporting and they have not had much attention. Right away just a couple of meetings, I can see where there are some gaps in communication. I sat with them and said if I can talk to all of the groups that fall under your umbrella and get a grasp of what’s going on, I’ll be able to help you guys a lot in terms of what you need for reporting.

It will have a downstream effect of helping them with their process, standardizing their process because there are going to be things in the reporting system that depend on what a user does on the front end, so just listening to them and their pain points around that.

I’ve also been asked to get involved in another project.

In general, right away, I almost feel kind of overwhelmed, but at the same time, being such a large organization, I think everybody understands that, especially with a larger project, it takes some time.

So, right now, I’m sort of stepping back and looking at everything that I’m tasked with and sort of trying to keep a handle on priorities and understanding that this new project is…it’s going to be a year before we really get it sorted out. That’s going to take, maybe, 5% of my time every week and hopefully, I can work with this group for 50% of the time. It’s just a lot of political stuff.

It’s kind of overwhelming, but I think I’m learning pretty quickly and just reaching out to people that I work with, asking questions and trying to…people are really supportive, so it’s great.

Laura Brandenburg: Yeah, and it sounds like you’ve had…it’s natural in a new position to have things to learn and to kind of be the one who, like even with all that training, who knows the least. So you bring that discipline of business analysis. I feel like your energy around, “Oh, I didn’t know that term,” was really good energy. That’s the strength of the business analyst skill set, or that confidence in the BA skill set that you’re bringing. Like, “Oh, it’s just a term. I’ve got to learn it and I’ll figure it out.”

Molly Zglobicki: Yeah.

Laura Brandenburg: That’s awesome.

Molly Zglobicki: Yeah, a lot of…there have been a lot of times that I’m like, wow, this is just so business analyst like, these things that I’m doing. But I think it’s sort of a personality and just a way that I get work done.

Laura Brandenburg: What’s your schedule like now, because that was the big difference that you wanted?

Molly Zglobicki: Yeah. I get to go to work; it has changed the dynamic quite a bit, so my kids, I drop them off at before care and then I hop on the highway and I get to work usually around 8:30. And I just put in my 8 hours so I can take a lunch break if I want, but I usually kind of just work through it so that I can leave earlier. It’s kind of 9:00 – 5:00, 8:30 – 4:30 and just get back in the car and I can be home in time to make dinner and stuff, and I’m not up in the middle of the night working or working on weekends.

It took me a little while to get used to that, not working Sunday night. Sort of have the work hanging over my head and then Sunday night putting in a few hours. I don’t do that anymore.

Laura Brandenburg: Right. So what do you do with your time?

Molly Zglobicki: Oh, my son is in gymnastics three nights a week, so we’re still real busy running around.

Laura Brandenburg: I should have guessed that with kids. It’s not like it stops being busy.

Molly Zglobicki: Yeah, right. And then we actually, just today, we had tenants. Over the summer we had a big project on our property; we had a garage built and an apartment above it. So, they moved in today. But they shouldn’t take up much of our time.

Laura Brandenburg: Yeah.

Molly Zglobicki: Yeah, it’s great because I can just spend my time doing things around home or spend more time with the family. I’m not trying to work.

Laura Brandenburg: Or get some sleep.

Molly Zglobicki: That too.

Laura Brandenburg: That’s awesome. Well, you’ve been really generous with your time and your story. Is there anything else that you wanted to make sure to share with people who are listening in?

Molly Zglobicki: I just think that it’s a great group and both in terms of if you needed sort of procedural or technical support about how to go about solving a problem at your work place, or support with job interviewing, or just sharing the wins over Slack is really great to hear about other people’s successes, how small or large they may be.

It’s been a great supportive group and the teachings and the professional coaching has been really valuable. Thank you.

Laura Brandenburg: Yeah, thank you for sharing that. And I always like to ask because one of the things I’ve realized in creating the Circle of Success, success actually looks a little bit different to everyone that’s part of the group. What does success look like to you?

Molly Zglobicki: I think it’s, for me, being happy with my work; feeling like I’m able to make a difference at work. And also that I can go home and leave work at work and have that work/life balance where I know I can do things and have time with family and not be burdened with thinking about work all the time. Next year, maybe I’ll be making more money and who knows, maybe I’ll get promoted because I know there are a few levels to this position that I’m in now and I’m at the first level.

Laura Brandenburg: Yeah, we’ll have to start talking about the strategy for that.

Molly Zglobicki: Yeah.

Laura Brandenburg: That’ll be great to ask as a coaching question.

Molly Zglobicki: Okay.

Laura Brandenburg: Awesome. Well, thank you. And I love the sense of balance, and that’s why I was really excited to share your story, too. So many people get into that situation where it feels like how do you get out? Just like that, it can take some persistence. It can take some time, and it can feel really hard along the way.

You might hear a lot of “No’s,” but like that opportunity is there and continue to keep moving forward towards the end. Thank you for sharing that, and I’m sure it’s going to inspire a lot of people.

Thank you so much, Molly.

Molly Zglobicki: Thanks, Laura.

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