I help organizations build stronger, more capable practices by evaluating the systems, standards, and skills that let teams translate business needs into results, especially in periods of complexity or change. This work draws on over two decades of practice in the industry.

Engagements have included:

• Process digitization: redesigning and digitizing an account set-up process to make it self-service and customer-enabled, removing manual bottlenecks from the customer's first interaction with the business.
• Practice development: building a standardized library of templates and AI-enabled prompting guides for the BA team, paired with hands-on training to help the team adopt them.
• Team restructuring and roadmap: assessing how the team was structured, where the gaps were, and building a clear plan for how the function should operate going forward.
• BA function diagnostic: a focused engagement to assess current practice, co-design a framework with stakeholders, and deliver a clear set of standards the team could take forward on its own.
• Post-acquisition system consolidation: leading five companies through a transition to one consolidated system following a series of acquisitions, aligning processes and stakeholders across previously separate organizations.
• Process digitization: redesigning and digitizing an account set-up process to make it self-service and customer-enabled, removing manual bottlenecks from the customer's first interaction with the business.

I also bring this same lens to AI enablement by mapping an organization's current capabilities and processes into structured knowledge bases that position it to adopt AI thoughtfully rather than piecemeal.

Each engagement is shaped around what the organization actually needs: sometimes that's an outside diagnostic, sometimes it's a structured build, sometimes it's rolling up my sleeves to train a team directly. What stays constant is the goal of leaving you with something concrete you and your team can run with.