From Financial Services Representative to Business Analyst (by Becoming a SME)

April Phan was a Financial Services Representative for a few years before being brought onto a banking conversion project to do User Acceptance work. She then transitioned into a SME (Subject Matter Expert) and Super User Instructor before being promoted to a Business Analyst (on acting assignment only) in the middle of 2011.

At the start of 2012, we found her working closely with the BA Lead on the project, taking on many BA responsibilities, taking courses such as relational Database and SQL, Systems Anaysis and Design, Agile Software Development, Essentials of Business Analysis, and reading the BABOK.

You can find April Phan on LinkedIn.


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